The Results-Orientated KPI System (ROKS®)

©Bernie Smith

Why use a structured approach?

There are a number of pitfalls and hazards in KPI development which can lead to wasted time, effort or poor outcomes. The Results-Orientated KPI System (ROKS®) has been developed to provide the most efficient way to develop and implement effective KPIs as quickly and reliably as possible.

What is the ROKS Enterprise® approach?

The Results-Orientated KPI System (ROKS®) is a seven-step method for developing key performance indicators (KPIs).

Step 1: Clear strategy
Step 2: Engage
Step 3: Longlist KPIs
Step 4: Shortlist KPIs
Step 5: Define
Step 6: Prototype
Step 7: Go live

Who is the ROKS Enterprise® approach designed for?

Medium to large enterprises that want to use their strategic objectives to develop focussed, effective set of performance indicators. It can also be useful for smaller organisations with complex or unusual needs.

The ROKS® Approach easy:

Image, you´re the captain of a big cruise ship, you are heading for New York and you want to travel safely and comfortably.

Many KPIs - One Goal

In the crew meeting, you get tons of data presented by your department heads. For example: Available towels, winner of the Bingo and weather forecast

Just relevant information

For you, information such as weather conditions, course, fuel quantity, speed, machine condition are important for achieving the goals. The others not.

ROKS® structures KPIs

With the ROKS® approach, it is possible to identify only the relevant KPIs that are directly related to the strategy and derive measurement criteria that ensure the success of the company. So it’s a top-bottom approach (management to employees).

The ROKS® methodology provides seven logical steps for KPI development...

Step 1
Clear strategy

Agree what you are trying to achieve

  • Review strategy documentation
  • Identify strategic objectives
  • Where and how will your KPIs be used?

Step 2

Engage stakeholders and assess situation

  • Identify key stakeholders
  • Develop communications plan
  • Cognitive design training
  • Review existing reports and dashboards

Step 3
Longlist KPIs

KPI Trees to create ‘longlist’

  • Draft ‘KPI Trees’ in stakeholder workshops
  • Run follow-up results mapping workshop
  • Redraft, review and sign off KPI Trees

Step 4
Shortlist KPIs

Develop the measures ‘shortlist’

  • Workshop importance/ease-of-capture matrix
  • Agree ‘use, aspire or discard’ list
  • Set up new measures
  • Develop action plans for ‘use’ and ‘aspire’ lists

Step 5

Define the right KPIs precisely

  • Precisely define measures and KPIs
  • Document known issues
  • Make definitions and notes freely available

Step 6

Design and test your dashboards and reports

  • Review the prototype proposals
  • Run dashboard live prototyping sessions
  • Review and revise draft dashboard/report
  • Approval

Step 7
Go Live

Roll out your KPIs, reports and dashboards

  • Get buy-in
  • Deal with issues with existing data
  • Map the KPI process
  • Seek user feedback and tweaks during nursery period
  • Hand over to ‘business as usual’ team

ROCK your Business

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